How can CRM help my Economic Development Agency?

You know that customer relationships are key to your profitability. However, to ensure they remain so means managing, coordinating and synchronizing data at every customer touch point. Customer Relationship Management (CRM) is about data - more specifically, the strategic use of data to improve your company's bottom line performance.

ConnectED

Economic Development Software powered by Microsoft Dynamics CRM 4.0
Marketing - plan and execute campaigns yields leads. You can track and report on the effectiveness of your marketing initiatives, then convert your Qualified Leads into Accounts, Contacts, Opportunities and Projects.

Account View

Here's a view of your accounts. Pick an account, track and view the important account information important to your organization.

Sample Report View

these are some of the reports that come with the system. You modify, add and expand to fit your individual / organizational needs.

Contacts View

View contacts, activities, and company interaction with each contact. Your contacts might consist of:
• Existing Industry
• New Industry Prospects
• Site Selection Consultants
• Government Contacts
• Community Leaders and Strategic Allies
• Regional Alliance contacts
• Media contacts
• Vendors

Economic Development

Partial Project View
These are some of the metrics you can track - modify to fit your organization. Give us the data you wish to track and we add the fields, lists, buttons, etc so that you capture the data in a controlled manner - all of this data can then be used to produce meaningful reports.

Sample Marketing Campaign

Note financials tab. Track expenses, actual vs. expected results, ROI, etc.

Welcome

Thank you for visiting our Website.
c9 Economic Development CRM helps your organization to improve collaboration and drive real-world results by adopting a Customer Relationship Management (CRM) approach to the business of Industry Attraction and Business Retention / Expansion. The solution set was initially designed for the Chattanooga Area Chamber of Commerce's 10 person Economic Development Team and today, we have an affordable platform that might fit your organization.

If you use Microsoft Outlook, you may appreciate that c9 Economic Development CRM is accessed from within the Outlook application. Imagine designing Microsoft Outlook in such a way that you could do all of your work from 1 application - this describes c9 Economic Development CRM.

If you are interested in improving the following processes to achieve superior results - we invite you to attend a public or 1x1 web driven demonstration.

Key Functions

Key c9 Economic Development CRM Functions:

Marketing Campaigns - track effectiveness, measure results, plan and collaborate on campaign execution
Proactively manage contacts and accounts (site selectors, government and private industry teams that assist our efforts, existing industry, leads, new industry contacts, media, etc.)
Project management - from track site selection criteria, financial impact, and even manage site preparation and move-in process
Web portal - share select project information securely over the internet
No software required and no capital expenditure needed - Software as a Service Model and On-Premise options are available.